Return Policy

We offer a free return policy  on eligible products within  5 days of purchase . It is imperative to note that this offer is only available for products that meet the requirements for return. Please contact our customer care team for inquiries and guidance. Thanks for your patronage.

Return Conditions

5 – 7 days return
on purchased Items

Refunds made after returned
product validation is fulfilled

Replacements will be honored
if purchased item is desired

For your return request to be accepted, Please ensure that:

  • Items must be unused and in same condition.
  • It must also be in the original packaging.
  • You have the Invoice or proof of payment for purchase

Return Guideline

Contact our customer services stating your complaint (Attach a picture of the Item purchased and the invoice)

Immediately the validation is completed, you will be informed appropriately

Take the item to the closest zhub center to you, were physical assessment of the item will be conducted

Non-Returnable Items

  • Newspapers and Magazines.
  • Health and Personal Care Items.
  • Downloadable software products.
  • Flammable Liquid / Gases

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